808-780-7911

P.O. Box 61250

Honolulu, HI  96839

 

Coming soon: a new Boise, Idaho office

to better serve our mainland clients

• Strategic Planning

• Operations Management Consulting

• Coaching

• Education

• Quality Systems Design

• Interim Management Services

• Small Business Services

• Manufacturing Solutions

• Supply Chain Management

First Contact

Our primary areas of engagement:

You’re thinking that we might be able to help you, but you’re not sure you want to pick up the phone and call us or send us an email.  Here’s why you might not call:  

 

1) You don’t know what to expect.

 

2) You think we’re going to try to sell you something.

 

3) You think we’ll get your contact information and will call you every day until you break down or we’ll send you endless amounts of spam.

 

4) You think we’re too expensive.

 

5) You’re not really sure if we can help you or if you want outside help.

 

6) You just don’t know what to say.

When you call, the first thing we’ll do is say “hi”.  

 

After that we’ll ask you some questions.  We want to find out about you and your organization; what you do and how you do it, and what prompted you to call us.  We want to know where your areas of concern are, whether you’re having problems that you want to overcome or are looking to make improvements in areas that are already working well.  And because we’re not all things to all people, we need to know if we can help you.  If we can’t help you, we’ll let you know.  Honest.  

 

There is no obligation when you first talk to us.  At this point we don’t know if we can help you and you don’t know if you want to engage us.  If, after our initial conversation, you want to continue exploring a possible engagement, we’ll get into more detail.  We’ll need to know very specifically what you want to accomplish and where and how we fit in with helping you get there.  We’ll ask you if you want us to submit a formal proposal.  A proposal is simply a document that puts in writing the things we’ve already talked about.  There are no surprises.  We lay out, clearly, the work that you want us to do, the time frame to accomplish it, and estimate the investment needed to achieve the defined goals.  

 

We’re not going to try to sell you something.  We don’t use high pressure sales tactics.  If we can help you, we want your business, but if you don’t want to engage us, we respect that.  

 

 

Our services are an investment in your business.  As an investment, you expect a return on that investment.  High quality services are very valuable to you and your organization.  Our goal is to help you improve your performance, which in turn leads to improved profits.  The return to you is improved operating performance resulting in lower operating costs, increased revenue, or both, which translates into higher profits.  

How we work

The services we offer fall into three primary areas; consulting, education, and executive coaching.  All of these require close relationships between us if they are to be successful for the both of us.  We need to know as much about you as possible so that we can provide you with the highest quality service and help you achieve the results you’re looking for.  

 

We ask lots of questions.  

 

Every engagement is different, but there are some activities that are common to all of them.  We need to gather information in order to provide you with the best service possible.  We need to talk to people, observe you in action, examine documents, and whatever else it takes to gather information.  We have to make sure we’ve accurately defined the project and given ourselves (you and us) the best starting position to ensure success.  

 

Depending on the nature of the engagement, this data gathering will vary.  If you want to engage us to provide general education sessions (in inventory management, Lean, etc.), we may only need a few hours to talk to people and observe your operations so that we can customize the session for you.  For a large and complex consulting engagement, we may need to spend days or weeks gathering enough information to allow us to start.  Often, we can start working after an initial information gathering stage, then continue the information gathering as the engagement proceeds.  

 

You want results, and you want to know if you’re achieving them.  We’ll provide you with both written and verbal updates on the progress of the engagement.  Again, depending on the length and complexity of the project, the progress reports will vary.  For short, simple (relatively speaking) projects, an end of project report may suffice.  For longer and more complex engagements, we’ll provide you with regular, detailed, progress reports, as well as an end of project wrap-up.  

 

Personal Service

We provide personal service.  To help you achieve the results you’re expecting, we need to get to know you.  We need to understand your business and we need to know how you work.  We need to be comfortable with you, and you need to be comfortable with us.   We’ll work with you side-by-side and we’ll regularly update you on our progress.  

Resources

We have many resources available to us.  If we don’t have them, we’ll find them.  Depending on the project, we may bring in trusted partners as additional resources.  What this means to you is an experienced and capable team that’s ready to serve you and to help you achieve your goals.